Refund Policy

Our refund policy is designed to be fair and transparent. Refund eligibility depends on subscription type, timing, and circumstances. Annual subscribers can request a full refund within 30 days of initial purchase. Monthly subscribers are not eligible for partial-month refunds but can cancel anytime to prevent future charges.

Annual plans qualify for a full refund within 30 days of purchase or renewal. After 30 days, refunds are prorated based on remaining months at the monthly rate (which is 25% higher than annual). No refunds are issued for the final 3 months of an annual term. Enterprise contracts may have custom refund terms specified in individual agreements.

Monthly subscriptions do not qualify for refunds as the billing cycle is short. You can cancel anytime before your next billing date to avoid future charges. Access continues until the end of your current billing period. If you cancel mid-cycle, you retain access for the remainder of the paid period.

Free trial periods do not involve payment and therefore do not require refunds. If you cancel before the trial ends, no charges are made. If you do not cancel, your subscription begins automatically at the end of the trial with the first payment processed on that date.

To request a refund: 1) Log into your account and go to Settings > Billing. 2) Click "Request Refund" and complete the form. 3) Our team reviews requests within 2 business days. 4) Approved refunds are processed within 5-7 business days. Alternatively, email billing@edease.in with your account details and reason for refund.

Approved refunds are credited to the original payment method. Credit/debit card refunds may take 5-10 business days to appear on your statement. UPI and net banking refunds typically process within 3-5 business days. Bank transfer refunds may take 7-10 business days. You will receive email confirmation when the refund is initiated.

In cases of service disruption or issues that do not qualify for refunds, we may offer service credits. Credits are applied to your next billing cycle. Service credits do not have cash value and cannot be transferred. Credits expire if the account is cancelled.

Before initiating a chargeback with your bank, please contact our billing team. Most issues can be resolved faster through direct communication. Unauthorized chargebacks may result in account suspension. We provide documentation for all transactions upon request.

Exceptions to this policy may be made at our discretion for: documented technical issues preventing platform use, significant changes to platform features affecting your use case, or extraordinary circumstances. Contact support with details for consideration.